Canada Cloud FAQ - Canada Cloud

Virtual machines, as capable as any you could host in your own site but hosted, monitored and maintained by our expert team of Network Administrators. Scalable for any need you have whether simply a secure dedicated website or an intense development environment.

Canada Cloud is owned and operated by Wolfpaw Data Centres Inc. an entirely Canadian corporation based out of Edmonton, Alberta. We maintain our own secure fibre routes as well as diverse true carrier neutral transit paths to ensure your data gets to it’s destination and nowhere else. Wolfpaw is subject to and compliant with all applicable Canadian Radio-television and Telecommunications Commission Acts, and regulations in addition to the Privacy Act (R.S.C.,1985, c. P-21).

Wolfpaw Data Centres Inc. operates multiple facilities in Edmonton, including Tier 2 and Tier 3. Canada Cloud specifically is run out of our Tier 3 facility. Tier 3 as certified by the Uptime Institute is defined as concurrently maintainable, meaning any element of the facility can be taken offline for repair or maintenance without causing downtime.
Wolfpaw Data Centres Inc. is a SSAE 18 (SOC2 Type 2) certified organization with all of the appropriate controls and processes in place to ensure the integrity and security of the service we provide clients.

Canada Cloud instances are supported from the facility, networking and hardware side, up to and including ensuring a functional operating system image of your choice. Software choice within that instance is selected by the user and appropriate vendor support may need to be engaged in the event of specific software failure.
We may be able to offer managed support depending on the configuration of your instance.
Presently we offer a wide variety of common Linux distro images for use with this service. If you need one that is missing, contact us, we may be able to add it for you.

Canada Cloud does support Microsoft Windows instances.
SQL and other licensed Microsoft products are also available.
Clients are not permitted to install their own Microsoft products on standard Canada Cloud instances without contacting us.
For licensing reasons, we require that you contact [email protected] in order to enable this feature.

Backups and snapshots of your instance are available via a proprietary backup solution. These backups are stored off-site in a geographically distinct data centre that we own and operate. Data paths between these facilities travel via our dark fibre to ensure a low Recovery Time Objective (RTO).
The cost of backups depends on the size of instance being backed up, as well as the frequency and number of backups or snapshots.

Dedicated vCPUs are individual CPU threads allocated directly to your instance. Burstable vCPUs are much cheaper as a cost-effective option and appear as CPU threads to your instance but are pooled CPU cores dedicated to multiple instances.

Canada Cloud uses Dell PowerEdge Servers with best of breed Intel Xeon CPUs. Storage solutions are primarily Samsung SSD for storage at speed and Seagate/Dell for SATA/SAS slower mass storage options.
Our cloud is also powered by Fortigate firewalls and Juniper network hardware.

Absolutely. Contact our sales staff ([email protected]) or call 1-877-922-9903. We have been instrumental in migrating extremely large media sharing sites and complex client infrastructure many times in the past whether to get out of an existing cloud or for other network/transit/co-location arrangements.